Billit Success Plans Pricing
Billit Premier Success is a paid, supplemental Support & Service offering
In addition to all of the benefits of Billit Success , Billit customers can purchase Billit Premier Success, which offers:
- Written support, in English, through our application 24 hours per day, 7 days per week
- Phone support via callback request, in English, through our support portal 24 hours per day, 7 days per week
- A Service Level Agreement (SLA) with guaranteed initial response times
There are two Billit Support plans: Standard (free for all Billit users) & Premier support (optional)
| Plan | Standard Success (everyone) | Premier Success (optional) |
|---|---|---|
| Hours of operation | Business hours | 24 x 7 |
| Initial response time | Best effort |
|
| Guaranteed SLA? | No | Yes |
| Support channels | Web, callback |
|
| Support Resources | Shared | Priority ticket handling |
| Members with support entitlements | 5 | |
| Workshops | Shared | 12 hours included |
| Consulting (onsite & remote) | Optional | 12 hours included |
| Resources | Priority ticket handling | |
| Price | Included | Contact our team |
Signing up for Billit Premier Success
To sign up for Billit Premier Success or upgrade your plan, you can contact our account management team or call +32 3 283 09 09.
Scope of Support
If your request is outside of the scope of what our team can help you with, we may recommend next steps to resolve your issue outside of Billit Success . Your support request is possibly out of Billit Success scope if the request is primarily about:
- Third party integrations
- Hardware setup
- Writing scripts
If you're uncertain if the issue is out of scope, open a ticket and we're happy to help you determine the best way to proceed.
Contacting Billit Premier Success
Billit Premier Success customers can use the Support option from within the portal to report issues in writing, in English.
Hours of operation
Billit Premier Success support is available 24 hours a day, 7 days per week.
Service Level Agreement response times
For tickets you submit, support is available 24 hours a day, 7 days per week. The initial response time guaranteed by the SLA is dependent on the priority level of the ticket. Response time begins when Billit Premier Success sets the priority level of the ticket. A response does not mean the issue has been resolved.
Billit guarantees these initial response times, however our internal target will be at within 30 min.
| Ticket priority level | Initial response time |
| Urgent | 2 hours |
| High | 4 hours |