In addition to all of the benefits of Billit Success , Billit customers can purchase Billit Premier Success, which offers:
There are two Billit Support plans: Standard (free for all Billit users) & Premier support (optional)
|Plan||Standard Success (everyone)||Premier Success (optional)|
|Hours of operation||Business hours||24 x 7|
|Initial response time||Best effort||
|Support channels||Web, callback||
|Support Resources||Shared||Priority ticket handling|
|Members with support entitlements||5|
|Workshops||Shared||12 hours included|
|Consulting (onsite & remote)||Optional||12 hours included|
|Resources||Priority ticket handling|
|Price||Included||Contact our team|
To sign up for Billit Premier Success or upgrade your plan, you can contact our account management team or call +32 3 283 09 09.
If your request is outside of the scope of what our team can help you with, we may recommend next steps to resolve your issue outside of Billit Success . Your support request is possibly out of Billit Success scope if the request is primarily about:
If you're uncertain if the issue is out of scope, open a ticket and we're happy to help you determine the best way to proceed.
Billit Premier Success customers can use the Support option from within the portal to report issues in writing, in English.
Billit Premier Success support is available 24 hours a day, 7 days per week.
For tickets you submit, support is available 24 hours a day, 7 days per week. The initial response time guaranteed by the SLA is dependent on the priority level of the ticket. Response time begins when Billit Premier Success sets the priority level of the ticket. A response does not mean the issue has been resolved.
Billit guarantees these initial response times, however our internal target will be at within 30 min.
|Ticket priority level||Initial response time|